Frequently Asked Questions (FAQs)
1. Refurbishment and Warranty
Q: What does “refurbished” mean for this Jura Z10?
A: It means the machine was previously used, returned, and fully restored to working condition by professionals. It undergoes testing, cleaning, and part replacement if needed—guaranteed by MaxiCoffee.
Q: Is the refurbished Jura Z10 covered by warranty?
A: Yes, it comes with a 3-year warranty (2 years standard + 1 year offered by MaxiCoffee), including access to certified repair services in France.
2. What’s Included
Q: What’s included in the refurbished package?
A: The machine, Claris Smart+ filter, cleaning tablets, milk system cleaner, power cable, instruction manual, and an exclusive MaxiCoffee gift pack.
3. Functionality and Support
Q: Can I make iced coffee with this machine?
A: Yes! The cold extraction process makes true cold brew coffee, not just hot coffee poured over ice.
Q: Does the machine come with customer support?
A: Yes, MaxiCoffee provides hotline support and access to Jura’s certified technical service team.
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