Warranty Information & Support
We strive to provide our customers with the best products and support. If you believe you’ve received a defective or damaged item, we encourage you to reach out to our customer care team within 2 weeks of delivery. After this period, all product issues will be handled under the product’s warranty policy, which is detailed below.
Our warranty coverage is designed to provide you with peace of mind, and we are here to help guide you through any issues that may arise with your product.
General Warranty Policy
- Warranty Coverage: Our warranty covers defects in material and workmanship under normal use. Coverage varies by brand and product, so it is important to check the warranty terms specific to your product.
- Warranty Duration: The warranty period typically ranges from 1 to 3 years, depending on the manufacturer and type of product. You can find the specific duration for your product on the manufacturer’s warranty documentation.
- Proof of Purchase: A proof of purchase is required to initiate any warranty claim. You can find your official receipt inside your Order Confirmation email, or download it from the “Download PDF Receipt” link in your account.
- Manufacturer Contact: In most cases, warranty claims must be made directly with the manufacturer. However, for select brands, EspressoMachine.com offers warranty support and repairs directly through our store.
Warranty Support by Brand
Here’s a list of popular brands and their warranty support contact details. Please contact the respective manufacturers directly for warranty claims or reach out to us if specified.
- These include Baratza, Bezzera, Bodum, Bonavita, Braun, Breville, Capresso, Cuisinart, DeLonghi, ECM, Eureka, Fellow, Gaggia, Jura, Keurig, La Marzocco, Lelit, Mahlkönig, Miele, Philips, Profitec, Technivorm, Rancilio, Rocket, and Saeco. These brands represent the very best in espresso machines, grinders, and coffee accessories, ensuring that every cup of coffee is an exceptional experience.
Warranty Claims Process
- Contact Us: If you think your product is defective, please contact us directly within 2 weeks of receiving your item. We will guide you on how to proceed with the warranty process. For claims outside of the 2-week window, please refer to the manufacturer’s warranty policy.
- Manufacturer’s Warranty: In most cases, you will need to contact the manufacturer directly. They may request a description of the issue and proof of purchase to process your warranty claim.
- In-House Repairs: For certain brands, we offer in-house warranty support and repairs. Please refer to the list above for applicable brands.
- Shipping Costs: Shipping costs for warranty claims may vary. You may be responsible for shipping costs if the warranty claim does not cover it. However, We will cover the shipping costs for defective or damaged items reported within 2 weeks of delivery.
Additional Information
- Manufacturer Defects: If your product is defective due to materials or workmanship, the manufacturer will typically cover the cost of repairs or replacement.
- Accidental Damage: Warranty coverage does not include accidental damage, misuse, or damage caused by improper maintenance.
- Extended Warranty Options: Some manufacturers offer extended warranty programs for additional coverage. Please inquire with the manufacturer if you’re interested in these options.
For any further assistance or questions about warranty claims, please contact us here, and our customer care team will be happy to help.
