Returns

Return Policy

At EspressoMachineSale.com, we want you to be completely satisfied with your purchase. If you’re not fully happy with your order, we’re here to help! Please review our return policy below for details.

14-Day Return Policy for Unwanted Goods:

  • If you change your mind or are unsatisfied with your purchase, you can return the item within 14 days of delivery.
  • The item must be unused, undamaged, and in its original packaging.
  • The customer is responsible for the cost of return shipping for unwanted goods.
  • Refunds will be issued to the original payment method (excluding original delivery charges) once the item is returned in a suitable condition for resale.
  • Please note: Any returns deemed unsuitable for resale (e.g., opened, damaged, or used items) will not be accepted.

30-Day Return Policy for Faulty or Damaged Goods:

  • If the item is faulty, damaged, or defective, you have 30 days from the delivery date to return it for a full refund or replacement.
  • Please contact us immediately upon receiving a faulty or damaged product so we can assist you.
  • In cases of faulty items, we will cover the return shipping cost.

Return Process:

  1. Contact Us: To initiate a return, please email us at support@espressomachinesale.com or call us at [Your Contact Number]. Include your order number and details about the reason for the return.
  2. Return Authorization: You will be provided with a Return Authorization Number (RA#). This must be included with your return.
  3. Return Shipping: The customer is responsible for return shipping costs unless the product is faulty or damaged. We recommend using a trackable shipping service and retaining proof of return, as we are not liable for items lost in transit.
  4. Inspection & Refund: Upon receiving your return, we will inspect the item. If it meets the conditions mentioned above, your refund will be processed to the original payment method (excluding delivery charges).

Non-Returnable Items:

The following items cannot be returned:

  • Used or opened coffee machines (unless faulty).
  • Items returned without original packaging or in unsellable condition.
  • Gift cards or promotional items.

Damaged or Defective Goods:

If your item arrives damaged or defective, please contact us within 30 days of delivery. We will arrange a replacement or full refund of the purchase price.

Liability for Loss or Damage in Transit:

  • EspressoMachineSale.com is not responsible for any loss or damage to returned goods during transit. Please ensure the item is securely packaged before shipping it back.
  • Retain a proof of return from the courier, as we cannot be held liable for goods lost in transit.

Shortages or Defects upon Delivery:

  • If you notice any shortages or defects upon delivery, please notify us within 14 days. We may either replace the item or refund you, at our discretion.

Customer Rights:

Your statutory rights are not affected by this return policy. If you have any further questions, feel free to contact our support team for assistance.

Contact Information:

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