Refund and Returns Policy

30-Day Return & Exchange Policy

At EspressoMachine.com, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, our 30-Day Return & Exchange Policy allows you to return most items for a full refund or exchange within 30 days of the purchase date.

🔑 Key Highlights

• Return Window: Return most items within 30 days of purchase.
• Damaged or Defective Items: Contact us within 2 weeks of delivery for a replacement or exchange.
• Holiday Returns: Purchases made between December 26 – January 5 are eligible for return until January 15.
• Return Processing Delay: No returns are processed December 26 – January 5.

Terms & Conditions

✅ Eligibility

• General Products: Most items are eligible for return within 30 days.
• Consumables: Coffee, tea, and food items must be unopened and unused to qualify.
• DeLonghi Machines: Special return conditions apply (see below).

📦 Condition of Returned Products

• Items must be unused, unopened, and include all original packaging and accessories.
• Restocking Fees may apply if the item is opened or missing components (see “Restocking Fees” below).

🧾 Proof of Purchase

• Proof of purchase is required. We accept:
  • Your order number
  • Associated email address
  • Additional info if necessary

🚫 Non-Returnable Items

• Open-box products
• Service or repair replacement parts
• Items marked as Final Sale

🔧 Damaged or Defective Items

• Contact us within 14 days of delivery for damaged/defective items.
• Our team may assist with troubleshooting to determine the issue.
• After 14 days, items are subject to standard return or manufacturer warranty policies.

DeLonghi Coffee Machine Return Policy

• First 30 Days:
  • No restocking fees
  • Even used DeLonghi machines can be returned, no questions asked
• After 30 Days:
  • DeLonghi machines follow our standard return policy
  • Note: DeLonghi air conditioners and non-coffee appliances are not eligible under this policy

Restocking Fees

Restocking fees do not apply to unopened, defective, or damaged-in-transit items.

How to Initiate a Return

1. Contact Us:
   Reach out to our Customer Care Team with your order number and a brief description of the issue.
   👉 Contact Customer Service Here
2. Return Shipping:
   • Return in person for free
   • Or use a prepaid return label (return shipping costs deducted from refund unless defective/damaged)
3. Inspection & Processing:
   All returns are inspected prior to refund approval. We reserve the right to apply restocking fees or deny full refunds for used, opened, or incomplete items.

Need Help?

Have questions or need assistance? Our friendly customer service team is here to help.

📧 Email: support@espressomachine.com
🕒 Hours of Operation: Monday-Saturday 10:00am-5:00pm EST (Eastern Standard Time)